Careers | Customer Service / Front Desk Officer

Customer Service / Front Desk Officer

We are looking for enthusiastic Customer Service/Front Desk Officer with superior communication skills and a great work ethic to join our team. As the Customer Service/Front Desk Officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

The successful candidate will preferably possess minimum of a SSCE; additional qualifications will be a plus. The candidate must also have basic knowledge of office equipment. Have a previous work experience in an office or call center will be an added advantage.

Also, the candidate should be able to resolve first and second level issues, as well as provide guidance and advice on all customer requests and incidents. Working as 'One Team' with the rest of the Operations and Technology Development teams, you will focus on delivering an exceptional customer experience for our valued customers.


What you'll do
  • You will work in our head office and often on our customer sites.
  • Managing incoming calls and customer service inquiries.
  •  Attend to customer product/services requests.
  • Generating sales leads that develop into new customers.
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  •  Keep records of customer interactions, process customer accounts and file documents
  •  Build sustainable relationships and trust with customer accounts through open and interactive communication
  •  Provide accurate, valid and complete information by using the right methods/tools.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers
  • Accurately captures customer information
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

Who you are

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office equipment (e.g. computer, printer, etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • SSCE; additional qualifications will be a plus

What we offer you

  • Industry recognized training and qualifications
  • Key skills development e.g. stakeholder management, communication and  planning
  • Mentoring and on-going support throughout your entire time with us
  • Social events and networking

Employment Type

Permanent


Job Function

Customer Service, Training

 

Job Location

Ota, Ogun State


Application Closing Date

Open


How to apply

If you are interested in this position, all you have to do is submit your application. Click Apply Here button below to submit.


 

 
 
 
 
 
 
 
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